Last updated: September 2026
Order, Payment, Shipping & Returns Policy
A few honest, simple details on how ordering, payment, delivery, and returns work at Saba Cosmetics.
Placing an Order
When you place an order with us, you'll be guided through a simple two step process, sharing your delivery details, followed by payment. Once your order is placed, you'll receive a unique Order Number and a Customer ID. Please save both, as you'll need them for any future order related queries.
Payment
We currently accept payments via Easypaisa only. After placing your order, you'll be shown our Easypaisa account details along with the exact amount to pay. Please double check the account name and number before sending payment, and upload a clear screenshot of your transaction as proof. Your order will be confirmed once our team verifies the payment, this usually takes a few hours.
Shipping & Delivery
Once your payment is verified, your order is prepared and dispatched. Delivery typically takes 2–3 business days within major cities, and may take slightly longer for remote areas. You'll be contacted on the phone number provided at checkout if there are any delays.
Returns & Complaints
Your satisfaction matters to us. If something isn't right with your order, here's how we handle it:
Damaged or incorrect item received
If we made an error or your product arrived damaged, please reach out within 3 days of delivery with your Customer ID and photos of the item. We'll arrange a free replacement, no extra cost to you.
Change of mind
Due to the nature of cosmetic and skincare products, we're only able to accept change of mind returns for items that remain unopened, unused, and in their original sealed packaging, within 3 days of delivery. In this case, return shipping charges will be the customer's responsibility.
Used or opened products
These cannot be returned, for hygiene and safety reasons, unless the item is confirmed defective.
To start a return or file a complaint, simply fill out our Returns & Complaints form with your Customer ID, our team will review and respond promptly.
Refunds
Approved refunds are issued as store credit or a replacement product. In select cases, refunds may be issued back to the original Easypaisa account used for payment, subject to verification.
Need Help?
For any questions about your order, payment, or a return request, feel free to contact us. We're here to help.